our engineers are strategically located nationwide
Our emergency breakdown service is provided by a team of experienced engineers backed up by helpdesk staff that understand the criticality of the problem and the technical issues involved.
Our Helpdesk Management System enables us to log calls against a company and individual contacts and track them through to resolution.
The Helpdesk provides a central point for recording problems, customer complaints, installation and preventative maintenance visits required against your products, services or contracts.
Access is also provided to a Knowledge Base to aid swift resolution of the issue. In addition, any further calls can be linked to an original call and easily viewed.
Here to help when you really need it
The Helpdesk is used when these issues need to be tracked, planned and resolved.
- Fast reaction time
- Calls are logged and managed through to completion using a service management system
- Engineers are strategically located Nationwide
- Fast moving parts are carried on the vehicle
- Engineer may be able to perform short term repair while parts are ordered
